1. Who We Are
FlipDry provides an AI-powered immigration research assistant designed for agents,
lawyers, and other professionals. We are responsible for the processing of your
personal data when you use our Service.
If you have questions about this Privacy Policy, you can contact us at:
Email: contact@flipdry.com
Address: Melbourne, Australia
2. Information We Collect
We collect the following types of information:
2.1 Information you provide to us
- Account information – Name, email address, login credentials, organization details.
- Profile and settings – Preferred country focus, notification preferences, usage settings.
- Support communications – Messages you send to our support team, feedback, or survey responses.
2.2 Information from your use of the Service
- Usage data – Pages visited, features used, search queries and prompts you submit, timestamps, and clickstream data.
- Device and technical data – IP address, browser type, operating system, device identifiers, and approximate location (e.g., city, country).
- Cookies and similar technologies – Small files used to remember your preferences, keep you signed in, and analyze usage. See our Cookie Policy for details.
2.3 Information from third parties
- Authentication providers – If you sign in with Google or another identity provider, we receive basic profile information (e.g., name, email, profile image) to create and manage your account.
- Service providers and partners – Limited information needed to operate analytics, hosting, and support tools.
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve the Service and its features.
- Authenticate you, secure your account, and prevent fraud or abuse.
- Process your queries and display AI-generated responses and citations.
- Personalize content, such as recommended queries or country focus.
- Monitor performance, usage trends, and troubleshoot technical issues.
- Communicate with you about updates, security alerts, and support requests.
- Comply with legal obligations and enforce our Terms of Service.
4. Legal Bases for Processing (if you are in the EEA/UK)
Where applicable law requires a legal basis, we rely on:
- Contract – To provide the Service you sign up for.
- Legitimate interests – To secure the Service, understand usage, and improve features, provided these interests are not overridden by your rights.
- Consent – For certain cookies, marketing communications, or optional features. You can withdraw consent at any time.
- Legal obligations – To comply with applicable laws and regulations.
5. How We Share Information
We do not sell your personal data. We may share information with:
- Service providers that help us host our infrastructure, deliver email, provide analytics, customer support, and authentication.
- Professional advisers such as lawyers, auditors, and insurers where necessary.
- Authorities if required by law, valid legal process, or to protect our rights, users, or the public.
- Business transfers in connection with a merger, acquisition, or sale of all or part of our business; your information may be transferred as part of that transaction.
6. International Transfers
Our Service may be provided using infrastructure and providers located in various
countries. As a result, your information may be processed outside the country where
you live. We take steps to help ensure that such transfers comply with applicable
data protection laws and that your information remains protected.
7. Data Retention
We retain personal data for as long as necessary to provide the Service, comply with
legal obligations, resolve disputes, and enforce our agreements. Retention periods
may vary depending on the type of data and the purposes for which it was collected.
8. Your Rights
Depending on your location and applicable law, you may have rights such as:
- Accessing a copy of the personal data we hold about you.
- Requesting correction of inaccurate or incomplete data.
- Requesting deletion of certain data, subject to legal exceptions.
- Objecting to or restricting certain processing activities.
- Withdrawing consent where processing is based on consent.
- Porting your data to another service, where technically feasible.
To exercise these rights, contact us at
contact@flipdry.com. We may need to verify your
identity before responding.
9. Children’s Privacy
Our Service is intended for professional users and is not directed to children under
the age of 16. We do not knowingly collect personal data from children under 16. If
you believe a child has provided us with personal data, please contact us so we can
delete it where appropriate.
10. Data Security
We use reasonable technical and organizational measures to protect personal data
from loss, misuse, and unauthorized access. However, no online service can be
guaranteed to be completely secure, and you are responsible for maintaining the
confidentiality of your login credentials and for all activity under your account.
For more information about our security practices, see our
Data Security page.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes,
we will post the updated policy on this page and adjust the “Last updated” date at
the top. In some cases, we may provide additional notice.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices,
please contact us at:
Email: contact@flipdry.com
Address: Melbourne, Australia